Nos amis du Support de Pokerstars Noter le sujet : 3 Votes

[JFCEZ]

oh martin tu es un idiot ... MONK OMG

[Dolerho]

Dolerho, le 8/12/2008 à 19:33, a dit :

Citer

Hey,

I've got a kind of very sick problem with my cat. Actually, he seems to be addcted to PS : when I'm not playing, she (it's a girl ) looks very sad, doesn't eat so much and always stays around me to watch the screen ! When I went broke, I didn't play poker for a few days and she was very sick : she didn't get out for 4 or 5 days and at the instant I started playing again, she was very good !

Please help me, give me some advice cause I didn't know that cats could be addicted to online poker.

Thanks

Citer

Hello Antoine,

It seems that your cat is having fun seeing the cards moving. As you may
know, they like movement and particularly things that scroll. It seems that
you cat is a bit bored and I would recommend a cat playground or a couple of
toys you can use to play with her.

My cats like playgrounds like this a lot
(http://www.baxterboo...um/bb_555_1.jpg). Also, balls or
objects you can move so she can catch them are a good choice.

We hope your kitty feels better with this!

Best Regards,

Melania
PokerStars Support Team

Rofl ...

[Torgull]

Je les adore ces mecs/nanas du support

[Rokuban]

J'avoue, c'est assez extraordinaire.

[Claedeus]

Apres m'etre plante en envoyant des sous a un pote... (je me suis gourre de pseudo):

------------------------------------------------------------------------------------------------------------------------------
Hello, i just did a mistake sending money to a friend (((

''Hello Claedeus, We have transferred $32.00 from your account to 'xxxxxxxx' as per your request. Good luck to you both. Regards, PokerStars Cashier"

It was suposed to go to 'xxxxxxxx14'> >Can you do something for me ? please ?

-------------------------------------------------------------------------------------------------------------------------------

Reponse :

-------------------------------------------------------------------------------------------------------------------------------

Hello Lilian, Thank you for contacting PokerStars. PokerStars does not intervene in disputes between players relating to transfers. If you do not know this recipient personally, or if this transfer is part of a multi-part transaction (such as the sale of T$ orW$, which cannot be directly transferred by players), you may wish tocontact support@pokerstars.com for assistance.

As a one time exception to this stated policy we have corrected this transfer by transferring the money back from 'xxxxxxxx' to youraccount. I can see that you have already made another transfer to the intended recipient 'xxxxxxxx14'.

We would advise that you exercise greater caution when transferring funds to players in the future. Should you require any further assistance, please don't hesitate to contact us. We are here 24/7 for your support. Thank you for playing at PokerStars.

Regards, Travis G

-------------------------------------------------------------------------------------------------------------------------------



Voila Voila... merci PS

Ce message a été modifié par Claedeus : 12 décembre 2008 - 02:15

[frenklee]

Salut à tous,

Moi aussi j'ai voulu me marrer avec le support de poker stars, voici mon message :

>Hi,
>
>I won't tell you my life but you have to know that I have a lot of problems which make me feel lost scared and sad.
>You know what would cheer me up ?
>A big bonus (2000$ or more) I don't think it is too much money for a rich room like pokerstars.If you refuse I'm probably gonna kill myself, so think about all the rake you're gonna lose : I planned to play for my whole life and I'm young.Think of the long run : it's more profitable to accept. It will just take me like a few month to pay 2000$ rake.
>You're probably going to answer me that I can buy bonuses with FFPs but I want to conserve my FFPs to buy the Porshe (you see : I planned to play for a long time)
>
>Regards,
>Pierre

Malheureusement ils m'ont pris beaucoup trop au sérieux, voici leur réponse :

Hello Pierre,

Thank you for your email.

I am the Support Supervisor at the moment, and your email has been escalated to me. I tried to speak to you online however you had already logged off. I also tried to phone you however I could not connect. As I have been unable to contact you, we have temporarily frozen your PokerStars account until we hear back from you.

I am not going to refuse your request, nor am I going to grant it. The first thing I would like to do is ensure your safety, and that you are okay. You have mentioned feeling lost, scared and sad, and although PokerStars is unable to fix this, we can certainly point you in the right direction. There are many professional services available to help you out in life, and we are more than happy to work with you through your recovery.

A big bonus of $2,000 may cheer you up, however that will only be momentarily. This bonus will not fixeverything, and only seeking professional assistance will ensure that you lead a happy and healthy life.

Can you please reply to this email and let us know if you are alright, and please also include your telephone number in case we need to contact you. When we hear back from you, we will be able to reopen your account.

Wishing you all the best of luck at the tables, and thank you for playing
at PokerStars.

Kind regards,

Tim
PokerStars Support Supervisor


Je m'adresse à vous parce que j'ai aucune idée de comment répondre et je me connait assez pour dire que 7/10 ma réponse va empirer la situation. Faut-il que je leur dise clairement que je me foutait de leur gueule ? Ils m'ont quand même envoyer le supervisor je sais pas si ça va leur faire rire. Ce que je veux c'est récupérer mon compte avant tous mais s'ils sont OK pour le bonus c'est pas de refus. D'ailleurs j'ai pas compris cette phrase : "I am not going to refuse your request, nor am I going to grant it" Ils vont pas refuser mais ils vont pas accepter

[Nivek]

Haha tu t'es bien fait avoir, à mon avis ils te prennent au sérieux parce que ça a déjà du arriver...

Dis leur que finalement ta copine est revenue et que ça va un peu mieux (ou une connerie comme ça), que t'es toujours triste parce qu'il t'arrive que des couilles mais que tu ne pense plus au suicide ^^

[John MasterFly]

[Freakin Donk]

wawwww c est sick ca

[Ari Gold]

Citer

Dear Santa "PokerStars" Claus,

First of all, how are you? Fine I think with all the $$$ you are making.

Well, I wanted to send u a message, because we're approaching Christmas and I had to do my gifts list.

- My first gift would be a NORMAL run (not a good) , like not losing AA vs 53o and 95o etc. Can u do that to me plz?

- My second gift would be a change in the hand history, when someone sucks out with a runner runner, can you change the summary to

"That donk won the hand with a RUNNER RUNNER" or " that fish won the hand with a gutshot spiked on turn & river" and so on?

- And my last gift would be a kiss from PokerStarsAdmin Randy


Last, you think that I can sue Ongame because they give us hope with their pourcentages when we are all-in, it really pisses me off to be favourite at 95% and lose, they give me hope FFS!

Thanks for all.

--
Belrhiti Rachid.

Réponse trop sérieuse, dommage:

Citer

Hello Belrhiti,

Thank you for your email and kind Christmas wishes.

While we appreciate the Christmas sentiment, I can confirm that our shuffle
is completely random, favoring or disfavoring no player over any other. The
computerised methods we use to shuffle the deck are more than sufficient to
ensure complete randomisation of the cards, and complete unpredictability of
the cards to come. You can see the description of these methods at:

http://www.pokerstar...m/security.html

In addition, we track all hands dealt daily to see if there is any
statistically significant variance.

In fact, we gave the source code to two independent auditors who reviewed
our shuffle algorithm and found it sound and random. You may read the
analyses of these auditors at:

http://www.pokerstar.../rng_audit.html

We have dealt well over 20 billion hands, and have freely given out real
money hand histories any time somebody has requested them. Not once has
anybody found any indication that our shuffle is not 100% random, and many
who have undertaken such studies have posted their findings to the Internet.

You may find just two of them here:

http://groups.google.com/group/rec.gamblin...4a7f?hl=en&

http://groups.google.com/group/rec.gamblin...77010a4879f4c6b

Finally, while I can't advise you on the success of any legal action against
OnGame or other organisations, I can pass your request for a kiss from Randy
along to him. I hope he can satisfy all your Christmas dreams.

Hopefully this information goes towards putting your mind at ease, but if
you have further questions about this, please don't hesitate to
contact us.

Merry Christmas!

Sincerely,

Michael J
PokerStars Game Security Team

Ce message a été modifié par BelrhitiR : 15 décembre 2008 - 02:02

[Rokuban]

Premier post, et pourtant en bonne position pour l'award post of the year imho.

[Sedeete]

Roman en perspective.

Après deux semaines de lag & déco pokerstars en tout genre j'en ai ma claque ce soir. Je mail:

Citer

Your program lags.
Fix it.
Lot of money in game.
Thx.

Je précise que je joue en nl25 donc "lot of money" ...

Réponse après 30min. GO :

Citer

Hello Alexandre,

I will do my best to assist you, but first I must explain a little bitabout how the Internet works (I will also need some feedback from you,as described at the end of this email). My apologies if this isinformation you're already familiar with. If you're already familiarwith how the Internet works, please skip the next 3 paragraphs.


The Internet is a peer to peer network. Information between your computer and our servers will pass through a large number (8 to 24 or more) of "peers", machines that aren't ours and that also don't belong to your ISP. Your connection is only as good as the WORST of these machines. If any single one of these is having trouble, or fails to properly forward your data, you will experience a disconnect.

You will often be able to check Email or browse other sites, even if your connection to PokerStars experiences brief outages. This is because the path (the chain of machines) between you and each destination site you visit is different. The path to your Email server, for example, is very short since your Email server is usually right there at your ISP. The path to other sites you might use to test (like yahoo.com or CNN.com) will likely be very different as well, based on geography. You may have a stable path to Yahoo, but an unstable path to PokerStars simply because your path to PokerStars passes through an unreliable peer.

Finally, the demands of online gaming on a connection are much higher than on browsing the web or checking Email. With web browsing you load a page, and then your connection is "idle" -- you don't stay connected to the web server. The same is true of Email. However, with real-time applications such as online poker, the connection is constant and must be very stable. The average disconnection from PokerStars is very short (only a few seconds), and by the time you notice you were disconnected, you're probably already reconnected, which is why many users report that the problem is only with PokerStars ("because they were able to browse a web site right then"). You may therefore be experiencing these same brief disconnects during web browsing and Email checking, and never know it.

That said, the most common causes of brief disconnects are sometimes within your control, and sometimes are not.

Common causes that are within your control include:

Dialup modem "handshaking" (known as retraining)
Unstable routers (DLink DI-624, LinkSys BEFSW-11B among others)
Use of unstable wireless connections for playBad cables (CAT-5 network cables are recommended)
Computers running with insufficient memorySpyware or other programs on your computer interfering

Common causes that may be outside of your control include:

Permanently poor Internet route to PokerStars' servers
Temporarily unstable route to PokerStars (usually self-correcting)ISP equipment failure

Using some trial and error, we can likely narrow down the cause of the problems.

If you have a Cable or DSL connection and also use a router, take it out of the loop. Run a known good quality Cat-5 Ethernet cable (available at Radio Shack, CompUSA, or any office supply store) directly from your DSL/Cable modem to your computer. If your connection stabilizes, the router is at fault. Sometimes a firmware upgrade can stabilize a bad router -- contact the router manufacturer for assistance with a firmware upgrade. If this fails, you may want to try a different brand of router.

Wireless isn't recommended for real time gaming such as PokerStars. The average disconnect rate on a wireless connection is over twenty times higher than on a wired connection. If you have a wireless router, try playing through the wired connection through the router. If the connection stabilizes, wireless may just not be for you. If youare using wireless and would like to continue please provide us theinformation requested at the end of this email and we will see if thereare configuration settings that may improve your wireless connection.

If you have a dialup modem connection, re-handshaking (known as re-training) can be a problem if the modems are incompatible. You may want to either try a different brand of modem in your computer, or try a different dialup ISP (to get a different brand of modem on the other end). This may stabilize your connection. If not, you may want to consider an upgrade to cable or DSL, if available. If you'd like a more detailed description of retraining on dialup modem connections from one of our connection specialists, please let us know.

Regarding spyware, we recommend you ensure your system is clean using two quality spyware tools:

http://www.lavasoft.com (Ad-Aware 2008 Free Version)
http://www.spybot.info (Search and Destroy)

Both are free, and work well in conjunction with each other, finding things the other does not. Cleaning your system may free up more RAM and remove bad things from your system that affect your connection.

Regarding memory load, PokerStars and Windows *can* run with as little as 64 MB of RAM, but it isn't at all recommended. We have also seen 128 MB of RAM be problematic, especially on Windows 98 machines. That's enough RAM to run Windows, but not much else. If you're going to run anti-virus software (and you should!), a firewall (and you should!), and any number of other programs, then 128 MB is not enough, and 256 MB is barely sufficient. For best performance we recommend 512 MB of RAM in your system. This should ensure that your connection is stable no matter how many other things you're running. Contact your local computer store for assistance with a RAM upgrade, or if you're a do-it-yourselfer, visit Crucial.com.

If you've done all the above (cleaned spyware, ensured you have ample RAM, have eliminated a router as the source of the problem, etc), and the problem persists, the problem may simply be out of your (and our) control. Here are a few additional things you can do that might helpnarrow down where the problem is outside your computer:

In the PokerStars software, click "Help -> Network Status", and then click on the 'Advanced' button for the details of each connection as well as highlighting one of the sites listed. Other than PokerStars, none of these servers are ours -- we use these other sites worldwide to see how your connection is in general. Lost packets to most or all of the sites are indicative of problems nearer your ISP or own computer (your connection is poor to everywhere). Lost packets to just one or two sites indicate problems closer to those sites.

Highlighting a site and clicking 'Trace' will display the "hops" (each machine along the path) between you and that site and how fast the data is travelling at that time. 100 milliseconds or so is great, over 500 milliseconds is slow and over 1 second is very bad. Look for "lost packets" on the trace to PokerStars -- the closer the lost packets are to the top of the list, the closer the connection problem is to your own computer.

If your connection to sites other than just PokerStars is bad, thenit's likely there's a router problem somewhere close to your ISP. Youcan inquire with your Internet Service Provider about this connectivityproblem, or you can try again in a little while. A problem like this isusually temporary and in most cases, corrects itself.

If the connection is only poor for PokerStars, or has been a long-termconnection problem here on PokerStars, then this may simply berevealing a connection stability problem that won't manifest itself onmost other Internet applications. In this case, we recommend that you consider trying another ISP to see if the problem is related to that ISP or to the path that ISP uses to reach PokerStars.

Also, to take a further look at the connection and the route you get to connect. You can do one by using VisualRoute's free traceroute at:

http://visualroute.v...o.uk/index.html

The site will detect automatically your current IP address, so you onlyneed to hit the 'Start' button. Since their servers are relativelyclose to ours, it will show a relative good idea of how your connectionis being routed to our servers.

For all connections, if there are "lost packets" in a trace to PokerStars and they are mid-way between your computer (the top of the trace) and our server (the bottom) , then there's little anyone can do but wait. Most times when the lost packets are in the middle of the trace, the problem router (the middleman) will be corrected within an hour or two.

Therefore, if this is only a temporary problem and your connection toPokerStars is usually good, we advise that you simply try again in anhour or two. That will give the ISP's involved a chance to notice,diagnose and correct the problem. If this is a long-term, recurringproblem, please let us know more about your connection.

Among the things we’d need to know are:
Operating System (i.e. Windows XP w/Service Pack 2, Windows Vista)
Computer processor (i.e. Pentium 4, 2.4 Ghz)
System RAM (i.e. 256 MB, 512 MB, 1 GB, 2 GB)
Type of connection (dial-up, DSL, Cable, satellite, aircard)
What ISP you use (company name that provides Internet service)
Router brand and model (if any – check the device for model #)

It would also be helpful if you sent us your Network Status Report forreview. In the PokerStars software, click "Help" -> "Network Status",and then click on the 'Report' button. The report is saved to yourPokerStars program folder which you will need to locate and send to us.

You can quickly locate this report by clicking "Help" -> "Open MySettings Folder" in the PokerStars client and locating the file"NetworkStatusReport.log". It is best to run this report when you loseconnectivity to our site.

Once we have this information we will have one of our connectivity specialists take a more in-depth look for you.

Thank you for your cooperation.

Regards,

YeiniPokerStars
Support Team

Wat ? Ah non moi non plus j'ai pas tout lu.

J'répond "tl;dr" ?

Ce message a été modifié par Sedeete : 16 décembre 2008 - 22:35

[ArtPlay]

Sont vraiment fous

(même si bon, j'imagine un peu que c'est un mèl préconçu, QUAND MEME !)

Ce message a été modifié par ArtPlay : 19 décembre 2008 - 08:45

[Rokuban]

Sedeete, le 17/12/2008 à 00:31, a dit :

Wat ? Ah non moi non plus j'ai pas tout lu.

J'répond "tl;dr" ?

PS ne laggant effectivement pas du tout chez moi ou d'autres, tu devrais le lire pour tenter les manips et déterminer d'où vient le problème pour espérer le résoudre.

[Claedeus]

J avais aussi un problème de lag ici avec l'abonnement thaï de base, et franchement ils ont TOUT fait pour trouver d'où ça venait.

Au final j"ai du changer d'abo mais bon y a bien eu 6 mails très détaillés a chaque fois

[greenmarcus]

Merry Christmas to you too! Thank you very much for your kind wishes, we hope you have a wonderful holiday season.

Kind Regards,

Nicole

PokerStars Support Team

[placebooo]

TiBouchon, le 4/11/2006 à 15:11, a dit :

Dans le meme ordre d'idéee, les nombreux parigots du Club Poker pourraient tester un MultiTable poker au MacDo Opéra. Je suis sur que les videurs voudraient bien jouer.

Vous l'avez fait ça? Ca serait énorme!! Ou au Mc Do Champs Elysées, il est énorme.

[manub]

Dear support,



You know just how to hurt me
And how to take all the pain away
Girl, you must be the devil in disguise
There were tiimes, I think you knew
When I was so afraid of you
There's some kind of madness in your eyes

You know a place buried deep in my heart
Nobody else can see
Something in you has taken some kind of hold on me

I don't know why I keep coming back to you, baby
I don't know why I keep coming back to you
To you baby

You say we shouldn't be lovers
And I say we can't just be friends
And all this talking just makes me want you more
You've got a way of confusing a heart
That nobody else could do
Why should I try, I don't want to get over you

I don't know why I keep coming back to you, baby
Just tell me why I keep coming back to you
I don't know why I keep coming back to you, baby
Tell me why I keep coming back to you

I'm so in love, so in love with the games that you play
So in love, and nothing can keep me away

You've got a way of confusing a heat
That nobody else could do
Why should I try, I don't want to get over you

I don't know why I keep coming back to you, baby
I don't know why I keep coming back to you
To you baby



Thank you,

MB

Ce message a été modifié par manub : 04 février 2009 - 13:58

[Dolerho]

Je pense que là manu tu vas vraiment loin !

Très pressé d'avoir la réponse à ce message.

[placebooo]

T'as pas fait ça quand même????

[deedeepha]

manub, le 4/02/2009 à 13:56, a dit :

Dear support,

[ArtPlay]

Bon c'est pas à proprement parler une blague, mais j'ai hâte de voir ce qu'ils vont répondre quand même.

Citer

Object : Suggestion : missclick protection

Dear support,

I have two questions, earlier on today I played this hand :

PokerStars Game #25331409243: Hold'em No Limit ($1/$2) - 2009/02/25 5:35:43 ET
Table 'Attica' 6-max Seat #3 is the button
Seat 1: aucubbie ($204 in chips)
Seat 2: ArtPlay ($227.40 in chips)
Seat 3: oogam999 ($193.05 in chips)
Seat 4: jungyoungju ($200 in chips)
Seat 5: VidrikVello ($203.75 in chips)
Seat 6: pennpal ($259.60 in chips)
jungyoungju: posts small blind $1
VidrikVello: posts big blind $2
*** HOLE CARDS ***
Dealt to ArtPlay [ ]
pennpal: folds
aucubbie: folds
ArtPlay: raises $6 to $8
oogam999: calls $8
jungyoungju: folds
VidrikVello: calls $6
*** FLOP *** [ ]
VidrikVello: checks
ArtPlay: bets $16
oogam999: folds
VidrikVello: calls $16
*** TURN *** [ ] []
VidrikVello: checks
ArtPlay: bets $32
VidrikVello: raises $42 to $74
ArtPlay: folds
Uncalled bet ($42) returned to VidrikVello
VidrikVello collected $118 from pot
VidrikVello: doesn't show hand


I actually folded the nuts on the board because I missclicked. That sucked pretty bad. Whatever.

Question 1 :

Could you refund me for the pot i lost ? Say one symbolic dollar ? (okay, I do know you wont ever do that, whatever, serious question now)


Question 2 :

When a player actually has the nuts (okay, I was beaten by 67dd here, true that), why don't you make a question pop up (like when we try to open-fold instead of checking) saying "Hey you moron you got the absolute nuts, why would you fold ?" (or the same in a Politestars fashion )

It's really annoying when this happens (eventhough it doesn't happen too often fortunately)


Question 3 (unplanned) :

Could you tell me whether my opponent had 67dd in this hand ? If that happened to be the case, I think I'd be organizing a satanist orgy for the god of missclicks.


Faithfully yours,

Sylvain.

Ce message a été modifié par ArtPlay : 11 avril 2009 - 15:03

[placebooo]

J'ai bien hâte de voir la réponse...

[Rokuban]

ArtPlay, le 25/02/2009 à 17:16, a dit :

[...] I actually folded the nuts on the board because I missclicked [...] Could you tell me whether my opponent had 67dd in this hand ? [...]

T'es qu'un gros nit imo.

[ArtPlay]

M**de tu m'as percé à jour, en fait j'avais une INTUITION (à la Oryn ) comme quoi mon adversaire avait la straight flush

Ce message a été modifié par ArtPlay : 25 février 2009 - 15:51